Support
Need help with Efatha? We're here to assist you. Reach out using any of the options below.
Contact Us
- General Support: support@efatha.ai
- Sales & Partnerships: sales@efatha.ai
- Privacy Inquiries: privacy@efatha.ai
Frequently Asked Questions
What is Efatha?
Efatha is a real-time clinical interpreting platform that enables healthcare providers and patients to communicate across language barriers. It uses AI-powered speech-to-speech translation with built-in accuracy verification.
Which languages are supported?
Efatha supports over 70 languages through Google's Gemini API, including Spanish, Mandarin, Arabic, French, Portuguese, Vietnamese, Korean, and many more.
Is my data secure?
Yes. All data is encrypted in transit (TLS) and at rest. Audio is processed in real time and never stored. No Protected Health Information (PHI) is saved on your device. See our Privacy Policy for details.
How do I delete my account?
To request account deletion, email privacy@efatha.ai from the email address associated with your account. We will process your request within 30 days.
The app isn't picking up my voice
Make sure microphone permissions are enabled in your device settings. Efatha requires microphone access to capture speech for interpretation. On iOS, go to Settings > Efatha > Microphone.
How does translation verification work?
Efatha's verification system (Lumis) automatically reviews each translation for accuracy. Translations are rated as pass, minor issue, or critical issue, so you can trust that communication is accurate.